Menu
Home
Loops
Acapellas
Tracks
Software
Blog
Help
Contact Support
My Profile
Blocked Users
Followed Users
Ignored Users
My Loops
My Favourite Loops
My Downloaded Loops
My Acapellas
My Favourite Acapellas
My Downloaded Acapellas
My Tracks
My Favourite Tracks
My Downloaded Tracks
My Comments
My Comments On Tracks
Comments On My Tracks
My Comments On Loops
Comments On My Loops
My Comments On Acapellas
Comments On My Acapellas
Settings
Log Out
Problems with login Creating an account Managing your account Help with loops Help with acapellas Help with tracks Help with searches Block, ignore & follow users Help with comments Community Guidelines Archived users / content Help with free software Report a problem Contact Support
Advertise On Looperman Our Sponsors
Terms & Conditions Privacy Policy Cookies Policy FTC Disclosure Copyright & DMCA Policy About Us

How To Report Problems

If you are experiencing a problem that is not covered here in the help section or elsewhere on the site, please get in touch so we can investigate.

  1. First, read the help section on the site as we may have already covered the issue.
  2. Avoid asking questions on Facebook, Twitter, Instagram, etc., as we do not check external sites frequently and will not respond to issues there.
  3. Read the About Us page. You might find an answer there.

If you still think you have found a bug or did not find the answer to your question, the only way to get it resolved is to contact support.

When contacting us, please provide as much information as possible. Simply stating "it doesn't work" will not help us assist you.

What you should do before contacting support

  1. Update your browser to the latest version. Many early browser versions cause most problems.
  2. Try to replicate the problem using a different browser, such as Google Chrome.
  3. Clear your browser's cache and cookies. This often fixes login issues.
  4. Ensure pop-ups are enabled.
  5. Temporarily disable your antivirus or security settings to check if they are causing the issue.

What support may need to know

  1. Your profile URL, so we know exactly who you are.
  2. The URL where you are experiencing the problem.
  3. If you click a link and get a blank page, we need to know the URL of the blank page.
  4. The browser you are using and its version number, e.g., Google Chrome V6 on Windows 10.
  5. Explain what you tried to do, what you expected to happen, and what actually happened.
  6. If possible, send a screenshot.

Reporting Problems With Other Users

If you are having problems with another user on Looperman, please follow this guide to try and resolve the issue:

  1. First, try to resolve the issue between yourselves. In case of an argument, take a step back and let things settle. Arguments happen all the time, and it is not our place to get involved.
  2. If you receive a spam message via your contact form, forward the email to us so we can remove the user from the system.
  3. Note that we can only intervene in situations that occur on looperman.com or via our contact forms.

If all else fails and you feel the situation is serious enough, contact support.