Having Problems ? Let Me KNow

Posted in Site News
31st Oct 2011 - 13 years ago

21213 95

If you find youre having any problems using the new site then heres what to do and what not to do in order to get them resolved.

Firstly read the help section of the site as Ill be updating that as we go along and may have covered the issue already.
Dont ask questions on facebook as I dont check it all that often and so wont answer any problems there.
The help section has been updated with a message on how to report problems. If you dont send me the information I need I cant help you.
Read the Welcome back blog post. I mentioned quite a few things in there and a number of things have been covered in the comments.
Read the About Us page. Again, you might find an answer there or see why certain things are not quite as they used top be.

If all else fails and you think you found a bug or did not find the answer to your question then the only way to get things fixed is to mail me. The best way to get in touch is via my contact page but if you cant login then mail me on admin at looperman dot com.

If you do have to contact me then you need to send me as much information as possible otherwise its impossible to help you out. Simply saying blah blah does not work i need to know the your user profile url, the url where your having a problem, the browser you use as well as the version number, what you tried to do, what you think should have happened and what actually happened. If possible sending me a screenshot helps too

As the site has only just come back online there is still stuff thats being implemented so if its more a case of a feature does not exist as opposed to something does not work just hold fire and wait for it to be sorted.

Comments (95)

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Looperman 13th Apr 2012 12:06 - 12 years ago

Ill lock the comments on this post now.

The best way to report a problem is to contact me via my profile page. Just click on my avatar to get there.

Make sure you have read the help page before getting in touch as most problems are answered there or within the comments of this post.

Bach 12th Apr 2012 19:33 - 12 years ago

Could I get permission to post in forum? please check my profile and enable

Bennson 23rd Mar 2012 12:17 - 12 years ago

wsup loopstah been on ur site for a month or two now great concept...i cant post in the forums tho any chance u can sort it cheers bossman:]

ThaSuspect 2nd Mar 2012 13:44 - 12 years ago

Hi Loopy!!!!!!! Why can't i upload my Acapellas easily Like i used to???

bennymc 21st Jan 2012 14:12 - 12 years ago

Hey

Not had many problems as such but I did notice a slight annoyance. Just tried to upload a track 4 times because the first time I forgot to choose a genre - but it waits until the whole track has uploaded until it tells you that. 2nd time it had un-ticked the terms and conditions and I didn't notice again until I'd waited for the track to upload again. 3rd time I got logged out as the upload hit 100% then I had to write everything out again and upload for a 4th time (which worked.

Sorry to rant - but I do love the site and really liking the new look. Cheers :)

Looperman 19th Dec 2011 09:56 - 12 years ago

As I keep saying in this thread simply saying you cant do something makes it impossible for me to help you.

You would need to make sure you have read the help section, the replies in this thread and then mail me via my contact page and tell me the info I need to try and work out the problem.

SERGEJ77 18th Dec 2011 23:17 - 12 years ago

Even with new browser I can't upload a track...Thank you for helping me..!

SERGEJ77 12th Dec 2011 23:02 - 12 years ago

can't uplaod a track....and don't tell me to change browser, I prefer to change the site...!

CaliProd 6th Dec 2011 01:36 - 12 years ago

I can't post a thread? or Reply to already posted threads. Can you please enable that for me? I've been a member for a little over a year now.

hardfingers 4th Dec 2011 13:52 - 12 years ago

No access to the forums for me either.. can you please check my profile and enable pleeeeaseee :) Thanksss

edwin1976 1st Dec 2011 19:49 - 12 years ago

I want to thank Shan for the login problem he solved.
Pz bro

Salkizar 1st Dec 2011 14:44 - 12 years ago

Hi looperman....I had a few glitches trying to log in but eventually got there in the end.....problem is i now cannot log out....tried bout 5 times and it wont let me....i need to set up a new user account see under a different artist name coz i am doin acoustic songeriting now....any help..? ta..

Zenia 29th Nov 2011 04:54 - 12 years ago

Hey, there's jsut a few things I noticed... UNO: I can't like you here to connect to facebook! not like that's a big deal, just thought you should know.
But I can't favourite any of the tracks yet, I'm sure you're working on that. :)

GramoChopin 29th Nov 2011 01:43 - 12 years ago

Yo, looperman can i get permission to post in the forums. appreciate it.

Looperman 28th Nov 2011 23:08 - 12 years ago

Thanks , thats sorted now

Cufool 28th Nov 2011 22:37 - 12 years ago

Hey, just a little bug: the loop page loads twice, It looks normal but shows the page of loops a second time below the first

Looperman 28th Nov 2011 17:10 - 12 years ago

The new downloader is active across most of the site.

If you spot any problems let me know

Looperman 28th Nov 2011 16:06 - 12 years ago

The downloader is being rewritten at the moment as some browsers seem to have an issue (Cough IE). Should be finished tomorrow

kellz3 28th Nov 2011 04:03 - 12 years ago

been having the same trouble and it would not let me upload. whats going on

belli1201 27th Nov 2011 16:31 - 12 years ago

Been having trouble downloading...everytime I do it says the profile who uploaded the loop is no longer on Looperman???On EVERY one!!Help!!

ThaSuspect 27th Nov 2011 13:15 - 12 years ago

Hey Loopy Crew! i can't post my acapellas here again, is this normal??

5choko 26th Nov 2011 21:42 - 12 years ago

Hey Looperman, 1st of all great site!!! The only prob I have is that I can login on Firefox but can´t upload...says I should try a different browser. Then I try to log in on Inet explorer then that´s where it ends. I can´t login there...any idea? Thanx and have a great weekend

SERGEJ77 26th Nov 2011 21:22 - 12 years ago

I uploaded new track for several time but there is no sound..I can hear other tracks but not mine..
Name is INTELEGENT SONG..???????????

StubbyCoach 25th Nov 2011 18:53 - 12 years ago

Hello, for whatever reason the loops & samples wont open for me, jus goes to a blank page. Anyone else have this issue?

Druidikal 25th Nov 2011 00:45 - 12 years ago

I can't see anything except my profile, whenever I try to to look at loops & samples I get a blank screen https://www.looperman.com/loops

Should I delete my account and start a new one?

calikush2012 24th Nov 2011 20:45 - 12 years ago

whats wrong with this site everytime i try to download a loop this comes up
Bugger !! You've Fallen Out Of The Loop

calikush2012 24th Nov 2011 20:42 - 12 years ago

why cant i download a loop

Looperman 23rd Nov 2011 09:39 - 12 years ago

I still get a batch of emails each morning from people asking for help and the majority have not read the help section which explains most things that have come up so far or supply me with any useful information that can help fix the issue.

If anyone needs any help all I ask is that you read the help available first and then send me ALL the info you can so that I dont sound like a broken record.

The vast majority of people seem to be fine and it would be great to be able to weed out the few issues that remain. The only way we can do that though is find the similarities in those having genuine issues.

Things are moving forward and ive fixed quite a few bugs that slipped though the initial testing stage so all I ask is that if you do need help then make sure you check all the info available first and then give me a fighting chance of helping you by sending me the info I need.

xpintimanx 23rd Nov 2011 07:29 - 12 years ago

id like to upload some loops and ive been on looperman before the "big uptdate" but i cant acces that acount can someone help me?

WBP91 20th Nov 2011 20:14 - 12 years ago

Hi, i try to download acapellas and when download was finished, the file look example like this "43af6cdfed87ea0fdb397093aa257859"

there was no ".mp3/.wav" etc, why. without endings those do not work and if you put example "43af6cdfed87ea0fdb397093aa257859.mp3" it will corrupted right away.

Looperman 20th Nov 2011 12:50 - 12 years ago

Anyone not able to upload loops and acapellas or post in the forums please read this blog post and the relevant help sections.

Ive updated a number of things today which may help solve a few problems that people have been having. If you find that something you were having trouble with is now resolved let me know so that i can tick it off the list.

powderjay1 18th Nov 2011 19:26 - 12 years ago

I'd like to be approved to upload some accapella's

chriscarter 16th Nov 2011 07:34 - 13 years ago

i tried to change my avatar and it says it has been updated but it doesnt change it, so many times i've repeated but still it doesnt change

johncain1981 15th Nov 2011 05:26 - 13 years ago

why cant i post on forums....

Alcraine 15th Nov 2011 03:47 - 13 years ago

I'm not able to create a thread?

Looperman 14th Nov 2011 09:41 - 13 years ago

thasuspect, its all explained in the help areas and in this blog post. only those who were pre authorised (eg their stuff did not need to be validated can upload at the mo)

Ciondady, everyone should be able to comment on tracks, loops, acapellas etc. its only the forums that are opt in. check the help section for info

CiOnDaddy 13th Nov 2011 21:55 - 13 years ago

sorry I just came back I am a old member and I try to comments but Igot this >>>Sorry, you dont have permission to post
>>

ThaSuspect 13th Nov 2011 17:30 - 13 years ago

HELPPPP!!!! I CAN'T UPLOAD MY ACAPELLAS AGAIN!!! WHAT HAPPENED??

AllenV 13th Nov 2011 15:25 - 13 years ago

All is well and in order today!

Thanks.
Allen

AllenV 12th Nov 2011 22:53 - 13 years ago

Sorry to bother you but I'm still having problems with the track order..now it's completely backwords.Where should I start my last track numbered as..

Allen

Looperman 12th Nov 2011 20:53 - 13 years ago

Jowe, yes track favourites will come back. just needs a little work to make it happen. All the old data is intact

Jowe 12th Nov 2011 19:37 - 13 years ago

sorry, but I had a lots of favorites song and most of them were not available for download... well, my favorite favorite wasn't available for download. and I'm very sad because I don,t know if the artist is on looperman again :(

so my question is: will our favorite song will be available again?! please :D

Halonmusic 12th Nov 2011 10:51 - 13 years ago

Hey man. It looks like i have no" Permisson" to post or reply in any of the forum threads, why is that ?

Cheers,
Halon.

Looperman 12th Nov 2011 10:36 - 13 years ago

Sean, youll find the answer in the help section

https://www.looperman.com/help/#tracks

SBzilla 12th Nov 2011 03:56 - 13 years ago

I gotta question, how come I can only feature one track?

We can't feature multi-tracks anymore?

uberstrat 10th Nov 2011 22:51 - 13 years ago

Hi Shan, I dont know if its just me but when looking on the tracks page I hover my mouse over certain areas and it seems to kind of stick?
I find it happens when I move from one track to the next and it (the section) turns from bluish/white to pink, then when I try and click on the links for comment/play/download the cursor seems to lag a bit.

NightHawk 10th Nov 2011 21:52 - 13 years ago

Hey Mr. Looperman,

You set my forum acces to ok
and it works.
But underneath it, it says that i can't.
It's just a minor bug no big deal ;)

Peace

Twanna1 10th Nov 2011 21:31 - 13 years ago

Hello Shan. So glad to have you back. You have done a wonderful job on the site!!

On the old site, you could set the order of songs while utilizing the "Featured" option when uploading a track. Is that still possible with the new site?

Thanx in advance:)

MackMilli25 10th Nov 2011 18:29 - 13 years ago

Yall should make it avalaible so we can know WHO donloaded our tracks.

youyou 10th Nov 2011 17:42 - 13 years ago

Hey looperman i can't download any loops. it's keep on going to the 404 PAGE

Looperman 10th Nov 2011 12:22 - 13 years ago

we just resolved an issue where the reply to a comment link did not work on pages other then the main page for that item.

Looperman 10th Nov 2011 12:19 - 13 years ago

Hey elaine, if you emaild me a url where its working and one where its not ill have a look

eshar 10th Nov 2011 10:54 - 13 years ago

I can't play tracks on their main track page, but can play them when they are in the track list on a member's profile (I hope that makes sense?) I'm using windows vista and firefox.

eshar 9th Nov 2011 20:33 - 13 years ago

@MackMilli25 - this forum is not for dissing other members and neither is the site.

MackMilli25 9th Nov 2011 20:00 - 13 years ago

JamesDavies needs to be blocked for puttin garbage on the site. Hate to put anybody down but if you aint got you just dont. Not one rhythym bone in his body.

CrissNickssonn 9th Nov 2011 19:43 - 13 years ago

hy looperman , i keep trying to upload a track and i tryed 10 times and keeps telling me ''The filetype you are attempting to upload is not allowed''
what to do ?its mp3 , not bigger than 10mb

ScreamingZombie 8th Nov 2011 21:54 - 13 years ago

I cant upload loops either! is anyone else having a problem like this?

ScreamingZombie 8th Nov 2011 21:46 - 13 years ago

You haven't answered my question :( i want to be able to post in the forums :(

NightHawk 8th Nov 2011 18:50 - 13 years ago

Yoo Mr. Looperman,

Thnx for fixin my problem :D
Peace

Looperman 8th Nov 2011 18:38 - 13 years ago

Vance, read the help area. its all explained there

VanceBianco 8th Nov 2011 18:30 - 13 years ago

Hi Looperman, love everything about the site.. but ever time i try to upload an acapella it says "Sorry uploads are currently limited to pre authorised users only.Check the acapellas section of the help area for more information on this." and when i clickon the "How do I upload an acapella" faq it just keeps taking me back to the help page.. and when i try to post in the forums it tell me i dont have permission to post

Ensam 8th Nov 2011 18:15 - 13 years ago

Just a little update on my falling out the loop. I have found that if I dl the pella or loop from its main page ie the page where I can leave a review then there is no problem, it's only when trying to dl from the pella browser page that lists all the pellas that I sometimes,not always, fall out the the loop.

Ensam 8th Nov 2011 17:42 - 13 years ago

There seems to be a problem when trying to dl pella's, I keep getting directed to the 'oops fallen out the loop' page. It's been going on for a while now so thought you should know bout it.

Simon

Looperman 8th Nov 2011 15:05 - 13 years ago

garrin, try clear your browser cache

garrin 8th Nov 2011 14:06 - 13 years ago

i have a similar problem . if i click on my profile / my tracks, it says "this page cannot be displayed- 502 proxy error" have tried chrome and firefox and no luck

ScreamingZombie 8th Nov 2011 13:48 - 13 years ago

Hi, i have a problem, i cant seem to post in the forums. any idea why this is? thanks, Sz.

Looperman 8th Nov 2011 13:26 - 13 years ago

Just been through a massive list of emails and replied to most of them. Still some to get to.

Like i said though unless you read the info ive already posted and then send me some useful information I cant do anything to help you.

Looperman 8th Nov 2011 10:39 - 13 years ago

chris , this post is to work out bugs with the new system not something that is put in place on purpose.

looperman is not soundcloud. Take a look at this

https://www.looperman.com/home/about

eshar, the problem with the link on the counters was a typo which i fixed. problem is i fixed it wrong so just fixed it again :-)

Djacques, can you confirm this still happens. did you try a different browser and did that fix it. what version of IE are you using. make sure to update your browser if you did not already.

dungbeatl, again need to know what browser your using. There may have been an issue with login sessions which hopefully has been resolved. maybe not 100% though.

Thethankx, wav files are just wav files and i duidnt make them so it must be something with your local setup.

Everyone. I can only say it so many times about uploading loops and acapellas and forum access. While the site is being tested in a live setup youll just need to wait.

please make sure you have read the initial blog posts here as well as the help section of the site and the page i wrote to explain to people what looperman is about.

https://www.looperman.com/home/about

chriscarter 8th Nov 2011 08:30 - 13 years ago

ok now why should we upload only 1 item per day?? this is just not cool what happened to 5 tracks coz it was a lot better.

eshar 8th Nov 2011 03:50 - 13 years ago

The problem with the number links still exists...it seems to be when ever anyone starts a new thread in the "from the forums" section.

Freakindub 8th Nov 2011 03:47 - 13 years ago

i can only upload with windows explorer,but there seems to be a problem. ysterday i uploaded a track on explorer and it worked fine, but today i uploaded a track and its glitchs and skips every few seconds. i try upoading the track three times and its the same. the track on my hard drive is fine, its just when i upload it! cant wait till all the bugs r worked out.

DJacques 7th Nov 2011 20:03 - 13 years ago

glad to see the site back up, ive been checking up every day for the past few weeks hoping itd be up lol but now i cant seem to even go to loops or accapellas, it brings up an error page "internet explorer cannot display the webpage" yet when i click on tracks/home/myprofile etc it will work fine..i tried deleting my browsing history and cookies but that didnt work, does any body have some suggestions?

NightHawk 7th Nov 2011 13:45 - 13 years ago

Hey Mr. Looperman :D

Love the V2 man!!!
But.... I can't post in the forum.
If you have any time left would you fix it for me?

Peace

Looperman 7th Nov 2011 09:55 - 13 years ago

Had a break over the weekend and have work to catch up on the next few days so have a backlog of emails from people to deal with and then ill work through any problems that have been reported.

I have to remind you though if you dont email me enough details of a problems its impossible to fix.

For anyone mailing about permission to upload loops and acapellas Im afraid if you were not pre authorised before or have a load of acapellas already in the system then youll have to wait a bit. Even if I allowed you to upload they would not be checked for a while as i have other more important things to do.

Anyone looking for permission to post in the forums will have to wait as I need to update the permission system first.

Maybe frustrating but just the way it is now. The idea is that I get the basics working right first.

StereoMathematics 6th Nov 2011 22:52 - 13 years ago

works fine on chrome.

StereoMathematics 6th Nov 2011 20:49 - 13 years ago

so i uploaded a new track using firefox. now i know with posting tracks there is an advisory note to use other browsers besides firfox if there are problems uploading. no problems i had. but everywhere else, there are issues. like when posting a comment, any comment, after clicking the post a comment button, all i get is a blank page. i have to return to the previous page and refresh it to see my comment. also, the cursor in text input fields disappears from time to time. just wondering if this is happening to other people as well who use firefox.

eshar 6th Nov 2011 14:32 - 13 years ago

@SmokingKitty - the audio software forum is here:
https://www.looperman.com/forum/cat/6/audio-software-chat

Thethanx 6th Nov 2011 14:08 - 13 years ago

Hey, I've been trying to download loops directly to my iPad (where I do a lot of my digital music making) and it's not recognizing the .wav files. Any chance I'll be able to do this or am I just out of luck?

SmokingKitty 5th Nov 2011 18:45 - 13 years ago

Hallo, I think you used to have a software section, Ja? Where is it now? I am looking for something lo-fi / low fi for voice. Don't say g**gle for it, as all I find is a whole heap of Shei*e. Anyones help here would be appreciated. Kitty

simmerdown 5th Nov 2011 18:18 - 13 years ago

not able to upload track, 3 tries, it loads forever then goes to the login page....

Hutch82 5th Nov 2011 16:04 - 13 years ago

Posted in the Review Our New Site and didn't load hit refresh and have a copy of the post that I can't delete sure it will work out
Thanks man

OmarMuk 5th Nov 2011 05:49 - 13 years ago

Great work on the reamping of the site but I cant post in the forums. Looked in other posts and forums. Didn't really find the solution other than getting in touch and giving my profile url which is this:
https://www.looperman.com/users/profile/508297
Would appreciate the help.

haven 5th Nov 2011 01:57 - 13 years ago

I just read in all places I can think of cuz I know yer super busy and so... I dont know if this is truly a "bug" or just a suggestion ... but... one thing I really miss is that when I am listening to someone else's track and I decide to write a comment, on the old site the song would continue to play as I would change pages, etc - but now, as soon as I click to write a comment the song stops, a new page comes up and I have to start the song again from the beginning - which kinda kills the inspiration in truly giving good feedback to folks - cuz usually it is at the moment that I start to feel inspired by the song that I decide to add a comment - and when that choice results in the song stopping I am now more apt to skip giving the feedback in favor of continuing to listen - this is NOT by any means a "gripe" - just some feedback for you - thanx for all you do, Shan!!

Peres 4th Nov 2011 16:47 - 13 years ago

Hi Shan I can't change my password and I can't post in the forums.

Looperman 4th Nov 2011 12:49 - 13 years ago

darmoor,

if you search Google for the error Error 324 (net::ERR_EMPTY_RESPONSE): you'll find plenty of info on how its a browser specific issue probably fixed by clearing the browser cache.

Odotzed, can you elaborate. If your trying to review your own tracks you cant do that anyway. If your trying to reply to comments on your tracks have you tried a different browser as it may be an issue with the reply button being hidden due to a positioning error on my part. By trying a different browser we will know this is the case and can then get that fixed.

DextDee, if you mail me the urls that dont work along with a few that do I can see what the problem is. Again let me know what browser etc

DextDee 4th Nov 2011 02:17 - 13 years ago

Hello Everybody! i have finally had time to fully get back to the site!
i just found this problem...
when i go to some of my loops and i hit the feature that shows how many ppl downloaded the loop, 2/3 times it takes me to the home page. there have been instances where it showed me the list but then most of the time it takes me to the home page.
peace

darMoor 3rd Nov 2011 22:14 - 13 years ago

No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

This only happens on pages with music content. ie Loops & Samples, Acapellas, Tracks all other pages open

OdotZED 3rd Nov 2011 22:13 - 13 years ago

Yo Mr Looperman!!!..Great Job by the way!!..i noticed when i use internet explorer,i couldnt leave comments or reply to comments on my own tracks,it works fine when i use chrome,no big deal,jus lettin you know!

Looperman 3rd Nov 2011 21:32 - 13 years ago

not added yet but mail me and ill do it for you.

The site is very much work in progress so, if you cant find a certain aspect that used to be here then its simply not been added yet so if its important just get in touch and i can have a look

digitalSKYY 3rd Nov 2011 21:10 - 13 years ago

How do i change my name?? I cant find it anywhere on settings like before. Is that just not back yet?

Looperman 3rd Nov 2011 17:32 - 13 years ago

as mentioned before we dont track plays at the mo.

ill add a note in the help area

AuroraFlux 3rd Nov 2011 17:24 - 13 years ago

ummm whatsup with the plays area i know im gaining them because i have comments and whatnot but they stay @ 0 on my new trax

Looperman 3rd Nov 2011 17:23 - 13 years ago

ok, my bad, it was all there it was just telling you the oposite. should be fixed now

Looperman 3rd Nov 2011 17:19 - 13 years ago

I looked back and there might be a wobble in how the data came across. Its an easy fix though so hold fire

Looperman 3rd Nov 2011 17:16 - 13 years ago

They should be however they were before.

Ill have a look

You may also be interested in these posts from the blog.

Looperman V3 Is Here - ( 90 )
Looperman V3 Coming Soon - ( 91 )
Looperman Just Got Better - ( 88 )
How To Get Your Tracks Featured - ( 1 )
Welcome Back To Looperman - ( 129 )
Having Problems ? Let Me KNow - ( 95 )
In Memory Of John Olsen Aka Jah Know - ( 58 )

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